BUILT/ is the new, innovative, very first drive-thru, ‘click-and-collect’, e-commerce, builders yard and warehouse backed by Travis Perkins PLC; supplying building materials to the trade, in and around Birmingham; adopting and promoting an omni-channel trade outlet, providing in-branch collection and same-day delivery options; ultimately stream-lining the process of ordering building supplies. Transforming the construction sector’s traditional commerce model, start-up BUILT/ has digitised the customer experience in a mobile-optimised web-store; enabling builders to benefit from the best deals when purchasing supplies.
Determined to become recognised for their specialism within e-commerce and e-fulfilment functions, BUILT/’s click-and-collect innovation is very much focused on adopting and promoting an omni-channel trade outlet, known for providing stock visibility and fixed price products to its customers. Thus, allowing customers to conveniently order building supplies and experience fast collections and on-time delivery as standard, saving valuable time compared to the buying process within a traditional builders’ merchant operating model.
Providing a bespoke service, like no other within the industry; BUILT/ have developed an innovation which has successfully reduced the time a customer spends in branch by 27% against a traditional merchant (based on an average collected basket). A new generation of builders, more familiar with e-commerce and a growing desire for the common retail principle of price transparency, convinced the creator of BUILT/, with the backing of Travis Perkins, that it was now ripe for digital disruption.
The Aston site, which opened in mid-2017, serves as an omni-channel trade outlet for circa 6,000 SKUs, offering stock visibility and fixed price products to its customers, which allows stock to be ordered online and for customers to simply drive-thru to collect the pre-consolidated order from a nominated collection bay and then get back to site, providing the value-added option of same day delivery and collection; in turn enabling BUILT/’s stock accuracy and stock availability to be an industry changing 99.6%. The next depot is planned to open in 2018.
Transforming their vision into tangible reality, BUILT/ found the support and guidance provided from the SCCG team proved to be fundamentally intrinsic to the successful development and implementation of their innovative omni-channel operation. It is this implementation of combining the operational processes, warehouse format and integrated systems, that has allowed BUILT/ to build a model that, at maturity, reduces the headcount by 30% compared to other, established, construction industry businesses.
BUILT/’s success clearly demonstrates the benefits of providing efficient drive-thru, click-and-collect services; reinforcing the importance of effective and innovative ecommerce strategy and more importantly the time and money which can be saved, by implementing such an innovative model within a builder’s yard and warehouse.
“Undoubtedly, The Supply Chain Consulting Group have supported BUILT/ to realise their potential of providing an innovative, transparent, efficient, time and cost-effective e-commerce model, successfully implemented and never before available within the industry.” BUILT/ – Managing Director.
Why do you need a WMS in your warehouse? Warehouse Management Systems (WMS) have been proven to deliver efficiencies, reduce fulfilment times, and improve customer service levels, all while saving…
Process, process, process…….. The last couple of years have seen a growing trend in the industry of “bolting on” automation or applications to business to make things work better/ faster/…
Supply chain and Logistics Specialists highly experienced in all aspects of Supply Chain and Logistics Operations,Distribution Network Strategy, Warehousing Operations, e-commerce Logistics and Warehouse and Distribution Centre Design.
+44 (0)1926 430 883
A supply chain and logistics specialist with knowledge of logistics network planning, warehouse design and material sourcing.