WLN – How have you changed your offering to customers in the last 12 months and why? Have you added anything new?
This links directly to your question about helping customers improve their business performance as we are always looking at innovative ways of adding to our service offering.
This does not detract from (on the contrary it enhances) our core areas of expertise in reviewing current process and operations and developing strategy and solutions for all aspects of Supply Chain and Logistics.
We don’t change our core offering and message to clients as the basic principles and factors that make up successful logistics operations remain constant; however, we have developed, tested and launched two software tools this year to help identify needs and requirements and to manage continual improvement.
Firstly, in March 2016 we launched our Award-Winning App ‘The Warehouse Auditor’ which negates the need for paper and /or PC based auditing and among many features provides photographic evidence based auditing using a smart phone or tablet on Android, IOS and Windows platforms.
The second development this year has been another software tool ‘The Resource Optimiser’ Activity Based Planning Tool which enables the forward forecasting of labour requirements for all functions within Warehouse and Distribution Centre (DC) operations. By producing a long term labour forecast the recruitment process can be managed efficiently and eliminates the need for immediate knee-jerk reaction to flex capability.
WLN – Which markets are your customers in? Which ones are growing fastest?
We continue to work across a range of industries with clients in Multi-channel Retail (including e-commerce), FMCG, Drinks Retail, Food Processing and Production, Utilities and Construction, General Industrial and Manufacturing, Third Party Logistics and Outsourcing, Automotive and Aerospace and the Public Sector.
WLN – Can you name some of your major customers and tell us what do you do for them?
In 2016 we have added some great new clients to our already established portfolio including Greene King, NISA Retail, Diageo, Sofology, Kerry Group, WICOR Group, Menzies Distribution, Siemens Industrial Turbomachinery, Fine Décor Wallcoverings, Home Innovations, Coach House, Frequency Telecom, John Pointon & Sons, XL Joinery, APD, Bryson Products, National Autistic Society, Conwy Borough Council, Supreme Imports and PD Bannister Haulage.
This is in addition to more project work for our existing clients including British Gypsum, The Cooperative Group, Premier Foods, Wall Family Europe, Brewed by Hand, DASCO Shoe Care, Electrium and PWS Distributors.
As usual the types of projects we have carried out have been varied and all well within our core areas of expertise including Optimised distribution network design and appropriate cost modelling; Logistics Network Centre of Gravity Analysis to optimise resource and infrastructure; Multiple and individual Distribution Centre capacity assessments and Vehicle fleet profiling and resource requirements aligned with DC and customer requirements; new build design and re-configuration of existing warehouse, picking and distribution facilities; Optimised facility design/ layout, handling practices and workflows; Cost to serve, travel times and pick rate modelling to support the optimised layouts and workflows; Automation and Materials Handling Systems design, development, and implementation management; Warehouse and inventory management techniques to optimise workflow and costs; Optimised target inventories (holding cost vs. ordering cost vs. service); Tactical stock location(s) and picking strategies; Improved demand forecasting to allow for optimised inventories; Warehouse and Traffic Management System Operational Requirements Specifications.
WLN – How important is staff development and training to your growth and are you taking on more people?
With over 12 years of consistent growth, well over 200 clients and more than 600 projects Gideon Hillman Consulting reached its twelve-year anniversary in October this year. Our strategy for the last 24 months has been one of expansion in our office support team and investment into improved IT infrastructure. We have standardised the collaborative working relationships with our suppliers making the whole business more efficient as we continue to grow year on year. We have grown the core team and supporting infrastructure this year, including the recent addition of an experienced Marketing Executive, to ensure that we can continue to maintain the increase in demand and expectations of our clients. With all of this going on training and staff development is crucial and a continual process as we develop.
WLN – Which major trade shows and other industry events are you involved in over the next year?
We currently have a stand booked at IntraLogisteX at the Ricoh Arena, Coventry in March 2017 and a stand at Multimodal at the NEC in April. We sponsored the UKWA National Conference in 2016 and will look to do that again for the next one subject to confirmation of dates from UKWA.
WLN – What headline news from Gideon Hillman Consulting can our readers look forward to seeing in Warehouse & Logistics News in 2017?
We always have service and system developments in the pipeline and no doubt some of these will be released during 2017 and will of course keep you and your readers informed!